FAQ

1. Can I straighten or curl the hair? Our hair is made of high-temperature synthetic fiber, allowing for straightening or curling. Ensure the temperature does not exceed 120 degrees to prevent drying.

2. Why does the weight differ from the description? Our products are factory-manufactured, and a slight 5-10g deviation is normal.

3. Why is my hair tangled? Hair can become tangled due to dryness or oil accumulation, especially if not combed daily. Treat your wig like natural hair, using quality shampoo and conditioner, combing it daily, and washing it at least once a week to maintain softness and shine.

4. How do I deal with odor? Occasionally, hair may carry an odor due to prolonged packaging. Simply air out your hair in a ventilated area, and the odor will dissipate over time.

5. Why is the color different from the description? Our product photos are taken by professional photographers, but variations in monitor settings may cause slight color differences. If you believe the received product's color is incorrect, please contact us to explore return or refund options.

6. Is hair loss normal? Minor hair loss in wigs is typical, akin to natural shedding in human hair. Regular combing will minimize this effect over time.